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Método de control estadístico multivariante para valorar las dimensiones de calidad en una empresa de lavado de tanques industriales
| dc.contributor.author | Fontalvo, Tomás J. | |
| dc.contributor.other | Herrera, Roberto | |
| dc.contributor.other | Delahoz-Dominguez, Enrique J. | |
| dc.date.accessioned | 2022-11-15T19:43:37Z | |
| dc.date.available | 2022-11-15T19:43:37Z | |
| dc.date.issued | 2020-10-01 | |
| dc.date.submitted | 2020-03-05 | |
| dc.identifier.uri | https://hdl.handle.net/20.500.12834/844 | |
| dc.description.abstract | Esta investigación propone un método para valorar las dimensiones de calidad del servicio en una empresa de lavado de tanques industriales, articulando una carta de control y un nuevo indicador de calidad multivariante. Como marco teórico se utilizan los conceptos de control estadístico multivariante, calidad del servicio y Seis Sigma. La información primaria corresponde a 5 dimensiones de calidad en el servicio de limpieza en 12 meses para monitorear el desempeño del servicio de forma periódica y el indicador de capacidad de manera global. La carta T2 de Hotelling evalúa las dimensiones de calidad de forma periódica y estas mostraron la mayor variabilidad en su desempeño en las dimensiones: arreglos de tanques, limpieza y pulida. En conclusión, el indicador de calidad multivariante evidenció ser pertinente para evaluar las dimensiones del servicio de forma global y precisar si el desempeño del servicio es conforme y estable | spa |
| dc.format.mimetype | application/pdf | spa |
| dc.language.iso | spa | spa |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc/4.0/ | * |
| dc.source | Informacion Tecnologica | spa |
| dc.title | Método de control estadístico multivariante para valorar las dimensiones de calidad en una empresa de lavado de tanques industriales | spa |
| dc.title.alternative | Multivariate capacity indicator of quality dimensions in an industrial tank washing company | spa |
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| datacite.rights | http://purl.org/coar/access_right/c_abf2 | spa |
| oaire.resourcetype | http://purl.org/coar/resource_type/c_6501 | spa |
| oaire.version | http://purl.org/coar/version/c_970fb48d4fbd8a85 | spa |
| dc.audience | Público general | spa |
| dc.identifier.doi | 10.4067/S0718-07642020000500109 | |
| dc.identifier.instname | Universidad del Atlántico | spa |
| dc.identifier.reponame | Repositorio Universidad del Atlántico | spa |
| dc.rights.cc | Attribution-NonCommercial 4.0 International | * |
| dc.subject.keywords | calidad del servicio; seis sigma; carta t-cuadrado | spa |
| dc.type.driver | info:eu-repo/semantics/article | spa |
| dc.type.hasVersion | info:eu-repo/semantics/publishedVersion | spa |
| dc.type.spa | Artículo | spa |
| dc.publisher.place | Barranquilla | spa |
| dc.rights.accessRights | info:eu-repo/semantics/openAccess | spa |
| dc.publisher.discipline | Ingeniería Industrial | spa |
| dc.publisher.sede | Sede Norte | spa |
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